1,000+ Happy Sleepers
Shipping Made Refreshingly Simple.
Shipping Policy
Welcome to mellow, where comfort meets thoughtful delivery. Below you'll find everything you need to know about how we ship your comforters, pillows, and cozy essentials to your doorstep.
Where We Ship
• Contiguous U.S. (48 states): We currently ship to all lower-48 states.
• Not yet available: Hawaii (HI), Alaska (AK), APO/FPO military addresses, and international destinations. We’re growing fast and plan to expand globally soon.
Tip: If you’re planning a move or a trip, please place your order with enough lead time so your gear arrives before you go.
Shipping Options
Standard Shipping
• Carriers: UNIUNI, USPS, Amazon Shipping, UPS Ground, or FedEx Ground
• Estimated Delivery: 3–7 business days after your order ships
• Cost: $10 for orders under $100 (order total before tax/discounts)
• $0 / Free: Orders $100+ ship free via Standard
We automatically select the best carrier for your address to keep things fast and reliable.
Order Processing & Cutoffs
• Processing time: 3-5 business days (Monday–Friday, excluding holidays)
• Daily cutoff: Orders placed after 2:00 PM ET begin processing on the next business day
• High-volume seasons: During holidays or major sales, processing can take a bit longer — we’ll keep you updated via email
“Business days” do not include weekends or U.S. federal holidays.
Address Accuracy & Changes
• Please double-check your shipping address at checkout.
• If you need to change or cancel an order, email support@mellowsleep.com immediately. We’ll do our best, but once fulfillment begins, changes aren’t guaranteed.
• We cannot reroute packages after they’ve shipped.
Delivery Expectations & Delays
• Delivery timelines are estimates, not guarantees. Weather events, carrier capacity, and local conditions may affect transit times.
• Mellow isn’t responsible for delays caused by carriers or by incomplete/incorrect addresses provided at checkout.
• Shipping may require additional time during/after holidays or severe weather.
P.O. Boxes & Special Addresses
• P.O. Boxes: We can often deliver via USPS, but not all items or carriers support P.O. Boxes. If unavailable, please provide a physical street address.
• APO/FPO/DPO: Not currently supported.
Split Shipments
If your order contains multiple items, we may ship from different facilities for faster delivery. You’ll receive separate tracking emails if your order ships in more than one package.
Order Tracking
• You’ll receive a tracking link by email as soon as your order ships.
• Don’t see it (and checked spam/junk)? Contact our Customer Experience Team at support@mellowsleep.com and we’ll resend it.
Lost, Damaged, or “Delivered” But Not Received
• Damaged on arrival: Please email support@mellowsleep.com within 48 hours of delivery with your order number and clear photos of the packaging and product.
• Marked delivered but missing: Check with neighbors, building management, mailrooms, and the carrier’s proof of delivery/GPS scan. If the package still can’t be located after 24–48 hours, contact us — we’ll help investigate with the carrier.
• Stolen packages: We’ll do our best to assist, but replacements for theft can’t be guaranteed. For higher-value orders, we may require a signature on delivery at our discretion.
Refused, Undeliverable, or Returned-to-Sender Packages
If your package is returned due to an incorrect address or repeated failed delivery attempts, we’ll issue a refund minus the original shipping cost once it’s received back at our facility. Reshipments may require an additional shipping fee.
If your item is damaged or marked delivered but not received, you must contact us within 7 days at Support@mellowsleep.com to properly investigate your delivery. If you do not contact us within 7 days, we will not be responsible for any lost, stolen, or damaged items.
Sustainability & Packaging
We take care not just in what we make, but how we deliver it. Our packaging is designed to protect your products while reducing waste — because comfort should feel good for you and the planet.
Need Help?
Our team is here to make sure your experience stays as relaxing as your sleep.
Email: support@mellowsleep.com
Shipping
Welcome to mellow, where comfort meets thoughtful delivery. Below you'll find everything you need to know about how we ship your comforters, pillows, and cozy essentials to your doorstep.
Where We Ship
• Contiguous U.S. (48 states): We currently ship to all lower-48 states.
• Not yet available: Hawaii (HI), Alaska (AK), APO/FPO military addresses, and international destinations. We’re growing fast and plan to expand globally soon.
Tip: If you’re planning a move or a trip, please place your order with enough lead time so your gear arrives before you go.
Shipping Options
Standard Shipping
• Carriers: UNIUNI, USPS, Amazon Shipping, UPS Ground, or FedEx Ground
• Estimated Delivery: 3–7 business days after your order ships
• Cost: $10 for orders under $100 (order total before tax/discounts)
• $0 / Free: Orders $100+ ship free via Standard
We automatically select the best carrier for your address to keep things fast and reliable.
Order Processing & Cutoffs
• Processing time: 3-5 business days (Monday–Friday, excluding holidays)
• Daily cutoff: Orders placed after 2:00 PM ET begin processing on the next business day
• High-volume seasons: During holidays or major sales, processing can take a bit longer — we’ll keep you updated via email
“Business days” do not include weekends or U.S. federal holidays.
Address Accuracy & Changes
• Please double-check your shipping address at checkout.
• If you need to change or cancel an order, email support@mellowsleep.com immediately. We’ll do our best, but once fulfillment begins, changes aren’t guaranteed.
• We cannot reroute packages after they’ve shipped.
Delivery Expectations & Delays
• Delivery timelines are estimates, not guarantees. Weather events, carrier capacity, and local conditions may affect transit times.
• Mellow isn’t responsible for delays caused by carriers or by incomplete/incorrect addresses provided at checkout.
• Shipping may require additional time during/after holidays or severe weather.
P.O. Boxes & Special Addresses
• P.O. Boxes: We can often deliver via USPS, but not all items or carriers support P.O. Boxes. If unavailable, please provide a physical street address.
• APO/FPO/DPO: Not currently supported.
Split Shipments
If your order contains multiple items, we may ship from different facilities for faster delivery. You’ll receive separate tracking emails if your order ships in more than one package.
Order Tracking
• You’ll receive a tracking link by email as soon as your order ships.
• Don’t see it (and checked spam/junk)? Contact our Customer Experience Team at support@mellowsleep.com and we’ll resend it.
Lost, Damaged, or “Delivered” But Not Received
• Damaged on arrival: Please email support@mellowsleep.com within 48 hours of delivery with your order number and clear photos of the packaging and product.
• Marked delivered but missing: Check with neighbors, building management, mailrooms, and the carrier’s proof of delivery/GPS scan. If the package still can’t be located after 24–48 hours, contact us — we’ll help investigate with the carrier.
• Stolen packages: We’ll do our best to assist, but replacements for theft can’t be guaranteed. For higher-value orders, we may require a signature on delivery at our discretion.
Refused, Undeliverable, or Returned-to-Sender Packages
If your package is returned due to an incorrect address or repeated failed delivery attempts, we’ll issue a refund minus the original shipping cost once it’s received back at our facility. Reshipments may require an additional shipping fee.
If your item is damaged or marked delivered but not received, you must contact us within 7 days at Support@mellowsleep.com to properly investigate your delivery. If you do not contact us within 7 days, we will not be responsible for any lost, stolen, or damaged items.
Pre-Orders & Backorders (If Applicable)
If an item is a pre-order/backorder, the estimated ship date will be shown on the product page or at checkout. Your order will ship once all items are available unless you choose to split ship (when offered).
Sustainability & Packaging
We take care not just in what we make, but how we deliver it. Our packaging is designed to protect your products while reducing waste — because comfort should feel good for you and the planet.
Need Help?
Our team is here to make sure your experience stays as relaxing as your sleep.
Email: support@mellowsleep.com
