1,000+ Happy Sleepers
Mellow Lasts a Lifetime.
Mellow Limited Lifetime Protection Plan
One covered replacement for qualifying manufacturing defects for as long as you own your item. Add it at checkout for $20 per item.
Price: $20 per covered item
What you get: One covered replacement if a qualifying defect appears under normal home use
Who it applies to: Original purchaser only, plan is not transferable
What it is: A paid service contract, not insurance and not a full warranty
Quick Summary
Lifetime means for as long as the original purchaser owns the covered item
One replacement only per plan and per item. When a replacement ships, coverage for that item ends
Registration required within 30 days of delivery with photos of the item and the original packaging
Original packaging must be kept and returned with any claim or the claim is denied
$15 processing fee per approved claim, and customer pays inbound shipping on claim returns
Mellow covers outbound shipping of the replacement to the contiguous U.S.
Exclusions apply. Normal wear, stains, washing damage, pet damage, accidents, and misuse are not covered
What Is Covered
If our inspection confirms a manufacturing defect under normal household use, we will replace the item with the same SKU. If the exact product is discontinued, we will provide an equivalent product of the same value. Replacement may be new or refurbished at Mellow's discretion.
Examples of qualifying defects:
Comforters: seam or baffle failure causing significant fill migration, fabric delamination, zipper failure (if present)
Pillows: zipper failure, insert or foam breakdown beyond normal softening such as over 30% permanent height loss when measured off-load on a flat surface, seam failure, fabric delamination
What Is Not Covered
Normal wear and tear: pilling, minor snags, ordinary softening or flattening, color fade
Comfort preference or perceived firmness/loft changes that are not a defect
Washing, drying, ironing, steaming, or detergent damage
Heat, sunlight, humidity, mildew, improper storage
Odors, stains, liquids, bodily fluids, cosmetics, smoke
Pets, scratches, tears, cuts, burns, chewing, accidents, or intentional damage
Insects, bedbugs, contamination, mold
Misuse, abuse, neglect, failure to follow care instructions
Commercial or non-residential use
Purchases from unauthorized sellers, loss or theft, shipping damage after delivery
Any claim without the item's original packaging and required documentation
Eligibility and Activation
Purchase one plan per item in the same order as the item
Register the plan within 30 days of delivery
Provide your order number and contact info
Upload clear photos of the item and its original packaging (outer sleeve, bag, box, and any inner case)
Plan applies only to the original purchaser and the specific registered item
How to File a Claim
Email within 30 days of discovering the issue: support@mellowsleep.com
Include your order number, product name/SKU, a description of the issue, and clear photos or video of the defect, the SKU or product labels, and the original packaging
If preliminarily approved, we will issue an RMA and a return label
You must ship the entire product back within 7 days of the RMA
Include all original packaging
Pay a $15 processing/restocking fee per claim
Inbound shipping is customer-paid. Outbound replacement shipping is covered to the contiguous U.S.
After inspection (up to 30 days), if a qualifying defect is confirmed, we will send a replacement of the same SKU or equivalent product of the same value
Important: There is only one covered replacement per plan. Replacement items are not covered by the original plan.
Fees and Shipping
Processing/restocking fee: $15 per approved claim
Inbound claim shipping: customer-paid
Outbound replacement shipping: covered by Mellow to the contiguous U.S.
Administrator/Obligor: Mellow LLC, Delaware, USA
Contact: support@mellowsleep.com
This plan is a limited service contract covering manufacturing defects only. It is not insurance and not a full warranty. Mellow's total liability is limited to the original purchase price of the covered item. Some states do not allow certain limitations on implied warranties or incidental or consequential damages. Where prohibited, those limits may not apply.
Dispute resolution: Any dispute relating to this plan will be resolved by binding individual arbitration under the AAA Consumer Arbitration Rules. No class actions or consolidated proceedings. You may pursue claims in small claims court if eligible.
Governing law: the law of the State of Delaware, excluding conflict-of-laws rules. Venue for any permitted court action will be Delaware.
This plan ends when a covered replacement is issued, when you no longer own the item, or if the plan is canceled or voided under these terms.
Effective date: September 20, 2025
Mellow Limited Lifetime Protection Plan
One covered replacement for qualifying manufacturing defects for as long as you own your item. Add it at checkout for $20 per item.
Price: $20 per covered item
What you get: One covered replacement if a qualifying defect appears under normal home use
Who it applies to: Original purchaser only, plan is not transferable
What it is: A paid service contract, not insurance and not a full warranty
Quick Summary
Lifetime means for as long as the original purchaser owns the covered item
One replacement only per plan and per item. When a replacement ships, coverage for that item ends
Registration required within 30 days of delivery with photos of the item and the original packaging
Original packaging must be kept and returned with any claim or the claim is denied
$15 processing fee per approved claim, and customer pays inbound shipping on claim returns
Mellow covers outbound shipping of the replacement to the contiguous U.S.
Exclusions apply. Normal wear, stains, washing damage, pet damage, accidents, and misuse are not covered
What Is Covered
If our inspection confirms a manufacturing defect under normal household use, we will replace the item with the same SKU. If the exact product is discontinued, we will provide an equivalent product of the same value. Replacement may be new or refurbished at Mellow's discretion.
Examples of qualifying defects:
Comforters: seam or baffle failure causing significant fill migration, fabric delamination, zipper failure (if present)
Pillows: zipper failure, insert or foam breakdown beyond normal softening such as over 30% permanent height loss when measured off-load on a flat surface, seam failure, fabric delamination
What Is Not Covered
Normal wear and tear: pilling, minor snags, ordinary softening or flattening, color fade
Comfort preference or perceived firmness/loft changes that are not a defect
Washing, drying, ironing, steaming, or detergent damage
Heat, sunlight, humidity, mildew, improper storage
Odors, stains, liquids, bodily fluids, cosmetics, smoke
Pets, scratches, tears, cuts, burns, chewing, accidents, or intentional damage
Insects, bedbugs, contamination, mold
Misuse, abuse, neglect, failure to follow care instructions
Commercial or non-residential use
Purchases from unauthorized sellers, loss or theft, shipping damage after delivery
Any claim without the item's original packaging and required documentation
Eligibility and Activation
Purchase one plan per item in the same order as the item
Register the plan within 30 days of delivery
Provide your order number and contact info
Upload clear photos of the item and its original packaging (outer sleeve, bag, box, and any inner case)
Plan applies only to the original purchaser and the specific registered item
How to File a Claim
Email within 30 days of discovering the issue: support@mellowsleep.com
Include your order number, product name/SKU, a description of the issue, and clear photos or video of the defect, the SKU or product labels, and the original packaging
If preliminarily approved, we will issue an RMA and a return label
You must ship the entire product back within 7 days of the RMA
Include all original packaging
Pay a $15 processing/restocking fee per claim
Inbound shipping is customer-paid. Outbound replacement shipping is covered to the contiguous U.S.
After inspection (up to 30 days), if a qualifying defect is confirmed, we will send a replacement of the same SKU or equivalent product of the same value
Important: There is only one covered replacement per plan. Replacement items are not covered by the original plan.
Fees and Shipping
Processing/restocking fee: $15 per approved claim
Inbound claim shipping: customer-paid
Outbound replacement shipping: covered by Mellow to the contiguous U.S.
Administrator/Obligor: Mellow LLC, Delaware, USA
Contact: support@mellowsleep.com
This plan is a limited service contract covering manufacturing defects only. It is not insurance and not a full warranty. Mellow's total liability is limited to the original purchase price of the covered item. Some states do not allow certain limitations on implied warranties or incidental or consequential damages. Where prohibited, those limits may not apply.
Dispute resolution: Any dispute relating to this plan will be resolved by binding individual arbitration under the AAA Consumer Arbitration Rules. No class actions or consolidated proceedings. You may pursue claims in small claims court if eligible.
Governing law: the law of the State of Delaware, excluding conflict-of-laws rules. Venue for any permitted court action will be Delaware.
This plan ends when a covered replacement is issued, when you no longer own the item, or if the plan is canceled or voided under these terms.
Effective date: September 20, 2025
