Welcome to mellow, where comfort meets thoughtful delivery. Below you'll find everything you need to know about how we ship your comforters, pillows, and cozy essentials to your doorstep.
Where We Ship
β’ Contiguous U.S. (48 states):Β We currently ship to all lower-48 states.
β’ Not yet available:Β Hawaii (HI), Alaska (AK),Β APO/FPO military addresses, and international destinations. Weβre growing fast and plan to expand globally soon.
Tip: If youβre planning a move or a trip, please place your order with enough lead time so your gear arrives before you go.
Shipping Options
Standard Shipping
β’ Carriers:Β UNIUNI, USPS, Amazon Shipping, UPS Ground, or FedEx Ground
β’ Estimated Delivery:Β 3β7 business daysΒ after your order ships
β’ Cost:Β $10Β for ordersΒ under $100Β (order total before tax/discounts)
β’ $0 / Free:Β OrdersΒ $100+Β ship free via Standard
We automatically select the best carrier for your address to keep things fast and reliable.
Order Processing & Cutoffs
β’ Processing time: 3-5 business days (MondayβFriday, excluding holidays)
β’ Daily cutoff:Β Orders placed afterΒ 2:00 PM ETΒ begin processing on the next business day
β’ High-volume seasons:Β During holidays or major sales, processing can take a bit longer β weβll keep you updated via email
βBusiness daysβ do not include weekends or U.S. federal holidays.
Address Accuracy & Changes
β’ PleaseΒ double-check your shipping addressΒ at checkout.
β’ If you need to change or cancel an order, email support@mellowsleep.com immediately. Weβll do our best, but once fulfillment begins,Β changes arenβt guaranteed.
β’ We cannot reroute packages after theyβve shipped.
Delivery Expectations & Delays
β’ Delivery timelines areΒ estimates, not guarantees. Weather events, carrier capacity, and local conditions may affect transit times.
β’ Mellow isnβt responsible for delays caused by carriers or by incomplete/incorrect addresses provided at checkout.
β’ Shipping may require additional time during/after holidays or severe weather.
If your order contains multiple items, we may ship from different facilities for faster delivery. Youβll receive separate tracking emails if your order ships in more than one package.
Order Tracking
β’ Youβll receive aΒ tracking link by emailΒ as soon as your order ships.
β’ Donβt see it (and checked spam/junk)? Contact our Customer Experience Team atΒ support@mellowsleep.com and weβll resend it.
Lost, Damaged, or βDeliveredβ But Not Received
β’ Damaged on arrival:Β Please emailΒ support@mellowsleep.comΒ withinΒ 48 hoursΒ of delivery with your order number and clear photos of the packaging and product.
β’ Marked delivered but missing:Β Check with neighbors, building management, mailrooms, and the carrierβs proof of delivery/GPS scan. If the package still canβt be located afterΒ 24β48 hours, contact us β weβll help investigate with the carrier.
β’ Stolen packages:Β Weβll do our best to assist, but replacements for theft canβt be guaranteed. For higher-value orders, we may require aΒ signature on deliveryΒ at our discretion.
Refused, Undeliverable, or Returned-to-Sender Packages
If your package is returned due to an incorrect address or repeated failed delivery attempts, weβll issue a refundΒ minus the original shipping costΒ once itβs received back at our facility. Reshipments may require an additional shipping fee.
Pre-Orders & Backorders (If Applicable)
If an item is a pre-order/backorder, theΒ estimated ship dateΒ will be shown on the product page or at checkout. Your order will ship once all items are available unless you choose to split ship (when offered).
Sustainability & Packaging
We take care not just in what we make, but how we deliver it. Our packaging is designed to protect your products while reducing waste β because comfort should feel good for you and the planet.
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Need Help?
Our team is here to make sure your experience stays as relaxing as your sleep.
Email:Β support@mellowsleep.com
