At Mellow, we stand behind our products and want you to love your sleep. If something doesnβt feel right, weβll do our best to make it right.
30-Day Return Window
You have 30 days from the date of delivery to initiate a return.
To qualify:
β’ Items must be inΒ like-new condition: clean, undamaged, and free from stains or signs of wear.
β’ Products must be returned in theirΒ original packaging.
β’ A $15 return and processing fee applies per order.
β’ All returns must be requestedΒ through our return portalΒ (clickΒ hereΒ to start your return).
β’ Once approved, youβll receive aΒ return label, please use it withinΒ 7 days.
Tip: Returns sent without prior approval willΒ notΒ be accepted.
Refunds & Store Credit
β’ Unopened items:Β Eligible for aΒ full refundΒ to your original payment method.
β’ Opened or lightly used items:Β Eligible for aΒ refund or store credit, provided they are still in like-new condition.
β’ Refund timing:Β Refunds are issued withinΒ 10 business daysΒ after your return is received and inspected.
β’ If your original payment method is no longer active, weβll issue your refund asΒ store credit.
β’ Return shipping feesΒ are deducted from your final refund or store credit.
Exchanges
If youβd like a different size or item, simply return your original product and place a new order. Once we receive your return, weβll process the exchange.
β’ If the exchange itemβs price differs, weβll charge or refund the difference.
β’ Please note:Β Exchanged items are final sale.
Pre-Orders
β’ You canΒ cancel within 7 days of purchaseΒ for a full refund.
β’ After 7 days, pre-orders areΒ eligible for store credit onlyΒ if in like-new condition.
β’ Pre-orders can be canceled before shipment by using theΒ link in your confirmation emailΒ or by contactingΒ Support@mellowsleep.com.
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Damaged or Missing Items
Please inspect your order as soon as it arrives.
If your item isΒ damagedΒ orΒ marked delivered but not received, contact us withinΒ 7 daysΒ atΒ Support@mellowsleep.com.
Include the following:
β’ Clear photos of theΒ damage
β’ A photo of theΒ SKU labelΒ on the packaging
If you purchasedΒ Route Shipping Protection, you may qualify for a replacement.
Approved claims will be replaced with theΒ same product, size, and color.
Claims submitted after 7 days or without proper documentation may not be eligible.
Items Not Eligible for Return
We cannot accept returns for:
β’ Final sale items
β’ Gift cards
β’ Products damaged due to misuse or wear
β’ Items returned without original packaging
Sweepstakes Purchases
(Does not apply to purchases on MellowSleep.com)
Orders placedΒ between October 22 β December 10, 2025 through affiliate partner sweepstakes are final and non-refundable due to automatic entry eligibility.
Need More Help?
For any order or product questions, please reach out to our support team atΒ Support@mellowsleep.com.
