1,000+ Happy Sleepers
Shipping Made Refreshingly Simple.
Shipping Policy
Welcome to mellow, where comfort meets thoughtful delivery. Below you'll find everything you need to know about how we ship your comforters, pillows, and cozy essentials to your doorstep.
Where We Ship
โข Contiguous U.S. (48 states): We currently ship to all lower-48 states.
โข Not yet available: Hawaii (HI), Alaska (AK), APO/FPO military addresses, and international destinations. Weโre growing fast and plan to expand globally soon.
Tip: If youโre planning a move or a trip, please place your order with enough lead time so your gear arrives before you go.
Shipping Options
Standard Shipping
โข Carriers: UNIUNI, USPS, Amazon Shipping, UPS Ground, or FedEx Ground
โข Estimated Delivery: 3โ7 business days after your order ships
โข Cost: $10 for orders under $100 (order total before tax/discounts)
โข $0 / Free: Orders $100+ ship free via Standard
We automatically select the best carrier for your address to keep things fast and reliable.
Order Processing & Cutoffs
โข Processing time: 3-5 business days (MondayโFriday, excluding holidays)
โข Daily cutoff: Orders placed after 2:00 PM ET begin processing on the next business day
โข High-volume seasons: During holidays or major sales, processing can take a bit longer โ weโll keep you updated via email
โBusiness daysโ do not include weekends or U.S. federal holidays.
Address Accuracy & Changes
โข Please double-check your shipping address at checkout.
โข If you need to change or cancel an order, email support@mellowsleep.com immediately. Weโll do our best, but once fulfillment begins, changes arenโt guaranteed.
โข We cannot reroute packages after theyโve shipped.
Delivery Expectations & Delays
โข Delivery timelines are estimates, not guarantees. Weather events, carrier capacity, and local conditions may affect transit times.
โข Mellow isnโt responsible for delays caused by carriers or by incomplete/incorrect addresses provided at checkout.
โข Shipping may require additional time during/after holidays or severe weather.
P.O. Boxes & Special Addresses
โข P.O. Boxes: We can often deliver via USPS, but not all items or carriers support P.O. Boxes. If unavailable, please provide a physical street address.
โข APO/FPO/DPO: Not currently supported.
Split Shipments
If your order contains multiple items, we may ship from different facilities for faster delivery. Youโll receive separate tracking emails if your order ships in more than one package.
Order Tracking
โข Youโll receive a tracking link by email as soon as your order ships.
โข Donโt see it (and checked spam/junk)? Contact our Customer Experience Team at support@mellowsleep.com and weโll resend it.
Lost, Damaged, or โDeliveredโ But Not Received
โข Damaged on arrival: Please email support@mellowsleep.com within 48 hours of delivery with your order number and clear photos of the packaging and product.
โข Marked delivered but missing: Check with neighbors, building management, mailrooms, and the carrierโs proof of delivery/GPS scan. If the package still canโt be located after 24โ48 hours, contact us โ weโll help investigate with the carrier.
โข Stolen packages: Weโll do our best to assist, but replacements for theft canโt be guaranteed. For higher-value orders, we may require a signature on delivery at our discretion.
Refused, Undeliverable, or Returned-to-Sender Packages
If your package is returned due to an incorrect address or repeated failed delivery attempts, weโll issue a refund minus the original shipping cost once itโs received back at our facility. Reshipments may require an additional shipping fee.
If your item is damaged or marked delivered but not received, you must contact us within 7 days at Support@mellowsleep.com to properly investigate your delivery. If you do not contact us within 7 days, we will not be responsible for any lost, stolen, or damaged items.
Sustainability & Packaging
We take care not just in what we make, but how we deliver it. Our packaging is designed to protect your products while reducing waste โ because comfort should feel good for you and the planet.
Need Help?
Our team is here to make sure your experience stays as relaxing as your sleep.
Email: support@mellowsleep.com
Shipping
Welcome to mellow, where comfort meets thoughtful delivery. Below you'll find everything you need to know about how we ship your comforters, pillows, and cozy essentials to your doorstep.
Where We Ship
โข Contiguous U.S. (48 states): We currently ship to all lower-48 states.
โข Not yet available: Hawaii (HI), Alaska (AK), APO/FPO military addresses, and international destinations. Weโre growing fast and plan to expand globally soon.
Tip: If youโre planning a move or a trip, please place your order with enough lead time so your gear arrives before you go.
Shipping Options
Standard Shipping
โข Carriers: UNIUNI, USPS, Amazon Shipping, UPS Ground, or FedEx Ground
โข Estimated Delivery: 3โ7 business days after your order ships
โข Cost: $10 for orders under $100 (order total before tax/discounts)
โข $0 / Free: Orders $100+ ship free via Standard
We automatically select the best carrier for your address to keep things fast and reliable.
Order Processing & Cutoffs
โข Processing time: 3-5 business days (MondayโFriday, excluding holidays)
โข Daily cutoff: Orders placed after 2:00 PM ET begin processing on the next business day
โข High-volume seasons: During holidays or major sales, processing can take a bit longer โ weโll keep you updated via email
โBusiness daysโ do not include weekends or U.S. federal holidays.
Address Accuracy & Changes
โข Please double-check your shipping address at checkout.
โข If you need to change or cancel an order, email support@mellowsleep.com immediately. Weโll do our best, but once fulfillment begins, changes arenโt guaranteed.
โข We cannot reroute packages after theyโve shipped.
Delivery Expectations & Delays
โข Delivery timelines are estimates, not guarantees. Weather events, carrier capacity, and local conditions may affect transit times.
โข Mellow isnโt responsible for delays caused by carriers or by incomplete/incorrect addresses provided at checkout.
โข Shipping may require additional time during/after holidays or severe weather.
P.O. Boxes & Special Addresses
โข P.O. Boxes: We can often deliver via USPS, but not all items or carriers support P.O. Boxes. If unavailable, please provide a physical street address.
โข APO/FPO/DPO: Not currently supported.
Split Shipments
If your order contains multiple items, we may ship from different facilities for faster delivery. Youโll receive separate tracking emails if your order ships in more than one package.
Order Tracking
โข Youโll receive a tracking link by email as soon as your order ships.
โข Donโt see it (and checked spam/junk)? Contact our Customer Experience Team at support@mellowsleep.com and weโll resend it.
Lost, Damaged, or โDeliveredโ But Not Received
โข Damaged on arrival: Please email support@mellowsleep.com within 48 hours of delivery with your order number and clear photos of the packaging and product.
โข Marked delivered but missing: Check with neighbors, building management, mailrooms, and the carrierโs proof of delivery/GPS scan. If the package still canโt be located after 24โ48 hours, contact us โ weโll help investigate with the carrier.
โข Stolen packages: Weโll do our best to assist, but replacements for theft canโt be guaranteed. For higher-value orders, we may require a signature on delivery at our discretion.
Refused, Undeliverable, or Returned-to-Sender Packages
If your package is returned due to an incorrect address or repeated failed delivery attempts, weโll issue a refund minus the original shipping cost once itโs received back at our facility. Reshipments may require an additional shipping fee.
If your item is damaged or marked delivered but not received, you must contact us within 7 days at Support@mellowsleep.com to properly investigate your delivery. If you do not contact us within 7 days, we will not be responsible for any lost, stolen, or damaged items.
Pre-Orders & Backorders (If Applicable)
If an item is a pre-order/backorder, the estimated ship date will be shown on the product page or at checkout. Your order will ship once all items are available unless you choose to split ship (when offered).
Sustainability & Packaging
We take care not just in what we make, but how we deliver it. Our packaging is designed to protect your products while reducing waste โ because comfort should feel good for you and the planet.
Need Help?
Our team is here to make sure your experience stays as relaxing as your sleep.
Email: support@mellowsleep.com