At Mellow, we stand behind our products and want you to love your sleep. If something doesnât feel right, weâll do our best to make it right.
30-Day Return Window
You have 30 days from the date of delivery to initiate a return.
To qualify:
âĸ Items must be in like-new condition: clean, undamaged, and free from stains or signs of wear.
âĸ Products must be returned in their original packaging.
âĸ A $15 return and processing fee applies per order.
âĸ All returns must be requested through our return portal (click here to start your return).
âĸ Once approved, youâll receive a return label, please use it within 7 days.
Tip: Returns sent without prior approval will not be accepted.
Refunds & Store Credit
âĸ Unopened items: Eligible for a full refund to your original payment method.
âĸ Opened or lightly used items: Eligible for a refund or store credit, provided they are still in like-new condition.
âĸ Refund timing: Refunds are issued within 10 business days after your return is received and inspected.
âĸ If your original payment method is no longer active, weâll issue your refund as store credit.
âĸ Return shipping fees are deducted from your final refund or store credit.
Exchanges
If youâd like a different size or item, simply return your original product and place a new order. Once we receive your return, weâll process the exchange.
âĸ If the exchange itemâs price differs, weâll charge or refund the difference.
âĸ Please note:Â Exchanged items are final sale.
Pre-Orders
âĸ You can cancel within 7 days of purchase for a full refund.
âĸ After 7 days, pre-orders are eligible for store credit only if in like-new condition.
âĸ Pre-orders can be canceled before shipment by using the link in your confirmation email or by contacting Support@mellowsleep.com.
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Damaged or Missing Items
Please inspect your order as soon as it arrives.
If your item is damaged or marked delivered but not received, contact us within 7 days at Support@mellowsleep.com.
Include the following:
âĸ Clear photos of the damage
âĸ A photo of the SKU label on the packaging
If you purchased Route Shipping Protection, you may qualify for a replacement.
Approved claims will be replaced with the same product, size, and color.
Claims submitted after 7 days or without proper documentation may not be eligible.
Items Not Eligible for Return
We cannot accept returns for:
âĸ Final sale items
âĸ Gift cards
âĸ Products damaged due to misuse or wear
âĸ Items returned without original packaging
Sweepstakes Purchases
(Does not apply to purchases on MellowSleep.com)
Orders placed between October 22 â December 10, 2025 through affiliate partner sweepstakes are final and non-refundable due to automatic entry eligibility.
Need More Help?
For any order or product questions, please reach out to our support team at Support@mellowsleep.com.
